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Frequently Asked Questions

Is my service guaranteed?

We guarantee our service for 30 days. If you have a problem with any work performed, simply contact and we'll assign another expert at your convenience. We are committed to your complete satisfaction. If you're not 100% happy, we'll do whatever it takes to make it right.

What are your hours?

Our remote tech support is available 24/7.

Can I request your services in my area?

BRACE's remote services are available nationwide. Visit our Request Page to request an expert help.

What is your cancellation/refund policy?

You may cancel a request service up to 1 hour prior to the commencement time. In this case, BRACE will make a total refund of your payment. You agree that fees charged by Payment Providers in connection with such refund shall be deducted from the payment made by you for the service. If you fail to cancel a Request at least 1 hour prior to the confirmed commencement time, you will be charged in full. You shall be responsible for such service and there shall be no refund from BRACE.

How do I get help?

Please contact us at with your enquiries.

What if I don't know what's wrong?

Not a problem. Just add as much detail about the issue as you can. We'll review your request and reach out if we need clarification. If you need help determining the appropriate service you need, feel free to chat with our expert. Our support specialists can help create your service request.

How skilled is your team?

Our team is composed of experts, technicians and capable software engineers knowledgeable in their fields.

How am I billed for services?

You'll be asked to provide a credit card when you request your first service. Immediately you make a Service Request, we'll then charge the payment method you provided.